1. Products and Product Use

    1. Bioteen products are not intended to replace any medications and or medical treatment as prescribed by your health care provider, medical practitioner or physician.
    2. We ask that you consult your health care practitioner or physician regarding any medical conditions or diseases that you or any third party may be experiencing. We further ask that you consult your health care provider, medical practitioner or physician regarding any and all of our products and their ingredients before purchasing and or using.
    3. Bioteen shall not be held liable for any loss or damage that is caused as a result of your use of our products. We will not be held liable when said damage or loss is caused as a result of any ignorance on your part concerning dosages, product warnings or allergen warnings of our products. We ask that you read every label on our products carefully and consult your doctor before use. Bioteen shall not be held responsible for any damage or loss caused as a result of your own negligence. Competitive teen athletes are advised to consult all labels and exercise caution when using our products.
    4. All product information and any changes thereto will be made available on our website, which are kept as up to date as is reasonably possible.
  2. Website Information, Use and Intellectual Property

    1. Our website sells products that includes nutrition supplements, vitamins and specifically formulated performance products that are safe for teenage and adult consumption and use.
    2. This Website is for personal use only and is subject to the relevant copyright and intellectual property legislation applicable in the Republic of South Africa.
    3. All content (including but not limited to trademarks, images and products) on our website is owned by Bioteen, as our intellectual property, which in no way, may be used, copied, published or modified.
    4. Our Policies and Terms and Conditions are all subject to periodic reviews and changes.
    5. Bioteen reserves the right to refuse service and/or terminate any accounts without prior notice if you violate any of our Policies and Terms and Conditions or if we decide that it would be in our best interests to do so.
    6. We are committed to providing our users with fair and rapid resolution of any complaints and or disputes about our Terms and Conditions and Privacy Policy. Questions regarding our Terms and Conditions and Privacy Policy should be directed to info@bioteennutrition.com.
  3. Sale of Goods, Availability of Stock

    1. The purchase cycle for Bioteen ends upon Bioteen’s receipt of payment. Bioteen will only dispatch goods for which they have received payment. Until such time as payment has been received by Bioteen, the purchase cycle will remain incomplete. Therefore, goods will only be delivered once payment has been received by Bioteen. The act of merely placing goods in the “Shopping Cart” does not amount to a purchase in terms of our Terms and Conditions.
    2. Bioteen reserves the right to cancel or reject any order based on inter alia the availability of goods and non-receipt of payment.
    3. Bioteen undertakes to monitor stock levels; and to reflect accurate descriptions of our products, delivery fees and purchase price of goods, to the best of our ability. However, Bioteen does not and cannot guarantee the availability of goods.
    4. Should any of our goods become unavailable after you have finalised your purchase, you will be notified and, at your request, we will perform a refund in terms of our refund policy.
    5. From time to time, Bioteen runs promotions in respect of selected products or for the entire Website. Promotions are not applicable to gift cards, vouchers or coupons.
  4. E-commerce and Purchasing of Goods

    1. We are fully committed to keeping your personal information secure and confidential – this includes your financial and payment information. In fulfilling this obligation, we have partnered with PayFast to provide you with, safe, secure and efficient payment options. All transactions are encrypted.
    2. Should payment be made by credit card, you hereby confirm that you are authorised to use the credit card and that there are sufficient funds to cover the cost of your transaction.
    3. A full record of your payment is available on request from info@bioteennutrition.com. We endeavour to keep you informed of your orders and purchases via your e-mail address provided to us.
    4. From time to time, Bioteen may make coupons, vouchers or gift cards available to you for the purchase of goods and products on our website. These coupons, vouchers and gift cards are only available for use on our website.
    5. Vouchers and gift cards are valid only for 12 Months / 1 year from date of purchase and are non-refundable.
    6. In the case where coupons are issued at a time when we are already running a special or discount, you may not use said coupons in conjunction with any other discount or special hosted on our Website. Vouchers, coupons and gift cards cannot be used to purchase other vouchers, coupons and or gift cards.
    7. In the case where coupons, vouchers or gift cards are used, and the purchase price exceeds the amount available on the coupons, vouchers or gift cards, you will be liable for the remainder of the amount which will become due and payable via PayFast through our Website at checkout.