1. Shipping and Delivery

    1. Through our integrated Website, we ship to all major centres and outlying areas within the Republic of South Africa.
    2. Please note that international shipping can only be arranged through sales@bioteennutrition.com.
    3. All goods purchased from our Website are delivered and facilitated by our outsourced partner, UAfrica and their courier partners. For UAfrica’s privacy policy and terms and conditions please see clause 2.14 in the Privacy Policy.
    4. All delivery costs are included in the invoiced amount at checkout for which the user is liable.
    5. Bioteen undertakes to deliver your purchased goods as soon as reasonably possible, having regard to any unforeseen events or force majeures (including COVID-19 and any nation-wide lockdowns) which may hinder and or prevent timeous delivery. Should we, or our third-party service provider, be unable to deliver your goods to you, you will be notified of same.
    6. Our delivery times, based on Economy rates are as follows:
      • Main Area (CPT): 2 working days
      • Major Areas (JHB, PE, Durban, East London, George and Bloemfontein): 3-5 working days
      • Regional and Outlying Areas (Nelspruit, Pietermaritzburg, Polokwane, Kimberley, Richards Bay): 5-7 working days
    7. We ask that when placing your orders that you provide us with accurate information regarding your name, contact number, street address, province and postal code in order to prevent untimely and disappointing delays.
    8. Should the aforementioned information be incorrect or inaccurate, which later results in any loss or damage to you or your products, Bioteen will not be held reasonable.
    9. Bioteen cannot provide you with an accurate date or time for the delivery of your parcel. This is because there are various factors which could influence delivery time such as traffic, previous deliveries, road closures and other unforeseen events and force majeures. However, all deliveries will be effected between the hours of 8:00am to 17:00pm – Monday to Friday. We kindly ask that you arrange for someone to be present at your designated delivery address to receive and sign for your parcel. No deliveries are made over weekends or public holidays.
    10. Orders placed before 14:00pm will be dispatched to our courier service that same day, unless something unforeseen occurs preventing this. Orders placed after 14:00pm will be dispatched to the courier the following day.
    11. All order can be tracked on our Website by using the waybill number provider to you in our e-mail confirming your delivery and receipt of payment. All orders can be tracked at bioteennutrition.com.
    12. Should any problem occur when delivering your order, please contact us via any of our approved contact numbers or at info@bioteennutrition.com.
  2. Returns

    1. We wish to keep our customers happy. Therefore, should you be unhappy with your purchase, you are entitled to return your product(s) (subject to the following clauses below) to us and claim a refund.
    2. All purchased goods/ products, being consumable goods, can be returned to us within 7 working days of delivery thereof – provided that they are unopened, undamaged and unused.
    3. All purchased goods and products, being non-consumable goods such as any non-consumable goods and merchandise, can be returned within 30 working days from the date of purchase.
    4. Should a product be visibly damaged or defective, we ask that you contact us and report that the product is damaged within 7 days after delivery thereof. Once reported, our chosen courier will collect the product from you and return it to our distribution centre, where we will attend to inspect the product and provide you with a voucher/ gift card or a refund.